Refund Terms

At SORVALUTRA, we are dedicated to ensuring the satisfaction of our customers. We have implemented the following refund policy to address any concerns that may arise regarding your purchase. Please review these terms carefully before requesting a refund.

Eligibility for Refunds

• Refund requests must be submitted within 30 days from the date of purchase.
• Items must be unused, in the original packaging, and in the same condition as received to qualify for a refund.
• Proof of purchase, such as a receipt or order confirmation, is required to process the refund.

Non-Refundable Items

• Gift cards and promotional items are non-refundable.
• Custom or personalized items cannot be returned or refunded, except in cases of manufacturing defects.

Refund Process

1. Contact our customer service team at [email protected] to initiate a refund request.
2. Our team will guide you through the process and provide instructions for returning the item.
3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. If approved, the refund will be processed through the original payment method within 5-7 business days.

Exchanges

If you need to exchange an item due to size or manufacturing defects, please contact our support team within 30 days of purchase. We will provide instructions for the exchange process.

Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund amount.
• You will be responsible for paying the shipping costs for returning your item unless the return is due to an error by SORVALUTRA.

Contact Information

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at:

Thank you for choosing SORVALUTRA. We value your trust and strive to provide exceptional service to all our customers.